What you’ll learn
- Recognise what a patient is feeling behind what they say
- Open consultations in a way that lowers patient anxiety
- Respond to fear, embarrassment, and hesitation without defensiveness
- Explain treatment options in plain language patients can weigh up
- Close a consultation so the patient knows the next step
- Recover a conversation that is going badly
About this course
A practical course in recognising patient concerns, reducing anxiety, explaining treatment clearly, and managing difficult conversations.
Curriculum
- Why empathy is a clinical skill What communication means for consent, complaints, and patient trust
- Reading the patient Listening for the feeling behind the words, and checking you heard right
- Language that lands Replacing jargon with explanations patients can repeat back
- Difficult conversations Fear, cost, and bad news: a structure for staying calm
- Practice and reflection Scenarios to work through, and a habit for improving after each clinic
Who this course is for
- Dentists who want calmer, more cooperative consultations
- Recently qualified clinicians building confidence with patients
- Hygienists and therapists who give advice patients resist
- Practice owners who want a consistent standard of patient communication
Your instructor
Dr Nouman Waheed