Learning Path
Lead a team
Being the best clinician in the building does not make you the person the building runs on. Those are different skills, and only one of them was taught at dental school.
The map
What this destination asks of you.
Four competencies carry most of it. Leadership and communication do the daily work; HR and compliance are what you reach for when something has gone wrong.
Leadership
Setting direction and holding a standard without turning every conversation into a confrontation.
1 course available
Communication
The consultations, the corrections, the complaints. The same skill, applied to colleagues as well as patients.
2 courses available
HR
Performance, absence and conduct. The formal processes that protect the person and the practice.
No course yet
Compliance
When a complaint arrives, what you must do, in what order, and by when.
No course yet
The route
The steps, in order.
Three of these are available now, which makes this the path you can start on today.
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01
Lead the dental team
Available nowLeadership
Direction, standards, and the shift from being one of the team to being responsible for it.
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02
Communicate with empathy
Available nowCommunication
The foundation. Reading what someone is not saying, in the chair and in the staff room.
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03
Handle the conversation nobody wants
Available nowCommunication
Fees, delays, mistakes and complaints. Staying calm and being understood when the other person is not.
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04
Give feedback that changes what happens next
Coming soonLeadership
The difference between a correction that lands and one that quietly breeds resentment.
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05
Manage performance and absence properly
Coming soonHR
The formal steps, in order, so that a difficult situation does not become an unlawful one.
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06
Handle a complaint the way the regulator expects
Coming soonCompliance
Timescales, records, and what a good response looks like before it ever reaches an ombudsman.
Not the destination you had in mind?
Say it in your own words and we will match it to the closest path we have mapped, or write it down if we have not.